Animal Villa Return & Exchange Policy
At Animal Villa, we want you to be completely satisfied with your purchase. If something isn’t right, we’ll do our best to make it right.
1. Eligibility for Returns & Exchanges
Items must be returned within 14 days of purchase/delivery.
Items must be unused, unworn, and unwashed, with original tags/packaging.
Receipt or proof of purchase is required.
2. Non-Returnable Items
Sale/clearance items are final sale and cannot be returned or exchanged.
Customized or special-order merchandise is non-refundable.
3. Refunds
Approved refunds will be issued to the original form of payment.
Shipping costs are non-refundable (unless the return is due to our error).
4. Exchanges
Exchanges are allowed for different sizes or colors, subject to availability.
If the desired item is unavailable, a refund or store credit may be issued.
5. Damaged or Defective Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
We will provide a replacement, exchange, or full refund at no cost to you.
6. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to our error.
We recommend using a trackable shipping method to ensure safe return.
7. How to Start a Return
Please contact us at info@animalvilla.org with your order details. Our team will guide you through the return process.
Animal Villa Privacy Policy
Effective Date: January 2025
At Animal Villa, we respect and protect your privacy. This policy explains how we collect, use, and safeguard your information.
1. Information We Collect
Personal Information: Name, phone number, email, address.
Pet Information: Pet’s name, breed, age, medical history, vaccination records, and behavioral notes.
Payment Information: Billing details (processed securely through our payment provider).
2. How We Use Your Information
To provide safe and customized care for your pet.
To contact you regarding appointments, emergencies, or updates.
For billing, invoicing, and administrative purposes.
To improve our services and customer experience.
3. Sharing of Information
We do not sell or share your personal or pet information with third parties, except:
Veterinary clinics or emergency responders, if necessary for your pet’s health.
Service providers (e.g., payment processors) bound by confidentiality.
When required by law.
4. Data Security
We use industry-standard safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.
5. Your Rights
You may request to review, update, or delete your information at any time.
Contact us at info@animalvilla.org for privacy-related requests.
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⏰ Animal Villa Late Policy
To keep our schedule running smoothly and ensure every pet receives the best care, please review our late arrival and late pick-up policies:
1. Late Drop-Offs (Appointments/Boarding)
Clients arriving more than 15 minutes late may need to reschedule.
If accepted late, services may be shortened but full fees still apply.
2. Late Pick-Ups (Boarding/Daycare)
Pick-ups after the agreed time will incur a late fee of $15 per 15 minutes.
Pets not picked up within [2 hours] may be boarded overnight at the owner’s expense.
3. Emergencies
We understand that unexpected delays happen. Please call us as soon as possible if you anticipate being late. We will do our best to accommodate within reason.
4. Repeated Lateness
Chronic lateness may result in:
Additional fees.
Requirement for prepayment.
Possible refusal of future services.
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